HERE ARE THE ANSWERS TO SOME OF OUR MOST ASKED QUESTIONS.
RETURNS, SHIPPING & FAQS
WE ARE HERE TO HELP!
EMAIL: [email protected]
BAND FAQS
Our custom silicone bands are made with eco-friendly materials and come in reusable plastic and aluminum packaging.
Silicone is more environmentally friendly than plastic. It is made from silica, which is derived from sand, and manufacturing silicone does not involve mining for crude oil, which most plastics are made from. It is also more durable than plastic so it lasts longer.
Yes, each band comes with its own clear and safe packaging for long term use.
No, this band is neither a power or balance band.
Yes, each band comes with its own engraved "Thank You For Serving" message on the band.
Your donation goes to help 1 Veteran on the street with a shower at a mobile hygiene station, a haircut, a meal, toiletries, clothing and access to resources for housing, employment, and health and wellness!!
SHIPPING FAQS
Thank you for visiting and shopping at Fresh Heritage.
Following are the terms and conditions that constitute our Shipping Policy and Return Policy.
FREE SHIPPING ON U.S ORDERS OVER $75 (excluding wholesale).
We ship with USPS and include tracking info with each order.
Check your inbox or spam folder for an email from H3UnitedWeBand.com to stay up to date on the status of your order.
By completing a purchase with Fresh Heritage you are agreeing to our processing time, shipping & delivery terms.
We ship and process orders five days a week (Monday through Friday). We are always working hard to make sure that you receive your order as quickly as possible.
Please allow 1-3 business days to process your order. After your order is processed, it will be shipped and delivered per the shipping option selected at checkout.
Keep in mind that during holidays there may be a slower turn around for orders to be processed & shipped.
If there will be a significant delay in the shipment of your order due to circumstances within our control, we will contact you via the email address or telephone number you provided when you placed your order. Courier delays are out of our control once orders have left our warehouse.
For U.S orders, please allow 5-7 business days for your order to be processed and delivered. For international orders, please allow 7-10 business days for processing and delivery.
You may track your order at anytime using the USPS Tracking number Fresh Heritage sends to you once your order has been processed and shipped.
By completing a purchase with Fresh Heritage you are agreeing to our shipping and delivery policy. Shipping fees are non-refundable.
If at any time you see that the tracking status reads as "delivered", but you haven't received it, we recommend checking with your neighbors, members of your household, or your front office (if applicable) to see if it was accidentally delivered somewhere nearby.
The package may have been delivered to a secure location if you were not available at the time of delivery. If you still can't locate it, send us a note at [email protected] and we'll be happy to help.
NOTE: Please make sure to also enter the correct shipping address at checkout – include your street number and name, apartment or suite number, city, state, and zip code.
If you received your order damaged, please contact us at
[email protected]
and we will be happy to assist.
Please save all packaging materials and damaged goods.
You will receive a shipment confirmation email and tracking number within 24-48 hours of your order being processed. The tracking number is typically active within 24 hours.
All packages are shipped USPS.
Fresh Heritage ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
If you need to update your shipping address, log into your account to update your shipping address or email [email protected]. Be sure to update your billing address too (if that’s changed). All future orders will go to your new address.
NOTE: It is important that you notify us of any changes as quickly as possible since we are not able to reroute a shipment once it has been processed and shipped. Any address changes made after your order has been shipped, will apply to your next shipment.
If you need to track down a package, please provide your tracking number to the shipment courier and ask that they reroute or hold your shipment for you for an order that was shipped to the wrong address.
USPS: 1-800-275-8777
US
Canada
United Kingdom
Europe
Australia
Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Fresh Heritage.
In addition, we are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes of delays once the package has exited the United States.
Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
Fresh Heritage ships your package DDU, "duties and taxes unpaid". SWANK blue does not collect the VAT, duties and/or taxes and does not predict what your particular charges may be. All applicable customs and import duties and fees, taxes and any other charges are the sole responsibility of the customer.
In the event your order requires any of these additional fees, you must pay them in order for your package to clear customs. Customs agents have the right to release or deny release of your package.
To ensure that you receive your package by December 24th, please place your order by these dates before the 12 PM EST cut off:
UNITED STATES - (excluding Hawaii & Alaska)
USPS Free or Standard Shipping - December 13th, before 12 PM EST
USPS Priority Mail Shipping - December 19th, before 12 PM EST
RETURNS FAQS
Each order purchased directly from our store comes with a 100% satisfaction guarantee. In the event that you would like to return your item, please contact
[email protected]
Returns must be done within 30 days from date of delivery. We will provide you with a complimentary return label and detailed instructions on how to process the return.
Due to the nature of COVID-19, we are unable to process exchanges at this time.
IMPORTANT: Items purchased from a third party cannot be exchanged or returned. Please contact the third party directly for an exchange or return.
30 day money back guarantee on product.
If the product has arrived as damaged or defective, we will exchange with no questions asked.
We do require a photo or video of the defective product as evidence prior to issuing a replacement.
To receive a full refund, we require that you mail in the faulty product.
